Frequently asked questions (FAQ)

FAQ

You can contact us on:

PT. PRESTASI RETAIL INNOVATION

Jl. Daan Mogot No. 151 Jakarta 11510

Indonesia

Frequently asked questions (FAQ)

Popular FAQs

How long will the product be in the delivery process ?

The receipt number I received is untraceable, what should I do ?

Can I pick up orders at the Our Daily Dose office / store ?

How do I change my shipping address ?

What payment methods are available at OurDailyDose.net ?

After making a payment, do I have to confirm payment ?

Can I replace the product that I paid for before it was shipped?

Can I exchange / return the product ordered because the size does not fit ?

If I return an item, will return delivery fee can be refund ?

How long does it take for my refund process ?

Product I received is damaged / defective / wrong description, what should I do ?

What if I receive the order but the product is incomplete ?

How long does it take for the estimated item exchange process ?

I received the Credit Memo email. What is it ?

Is Cash On Delivery available for payment methods ?

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